TERMS AND CONDITIONS

These terms and conditions (Terms), together with our Website Terms of Use, Privacy Policy and Cookies Policy will apply to any contract between Prime-UK. Shop (us, our, we) and you for the sale of the products listed on our website, in our brochures and otherwise made available (Products) to you (Contract). Prime-UK.Shop is a trading style of Prime IT Systems registered in UK as 15825459. We strive to deliver exceptional customer satisfaction by offering high-quality products and a hassle-free shopping experience. We amend our Terms from time to time. Please read these Terms carefully before ordering any Product from us. By placing an order for Products with us, you will be deemed to have accepted these Terms. These Terms, and any Contract between us, are in English only.

1. DEFINITIONS AND INTERPRETATION

1.1 In these Terms the following terms have the following meanings:
Business Days: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business;

Dispatch Confirmation: hasthe meaning given to it in clause 5.4; Force Majeure Event: hasthe meaning given to it in clause 6; Reservation Confirmation: has the meaning given to it in clause 5.5;Specification: the brand, product type, model number and packaged quantity of the Product as set out in the relevant Product information on our website/in our brochures or otherwise made available to you.

A Retention of Title (ROT): ROT clause is a provision in a contract for the sale of goods which means that the seller retains legal ownership of the goods until certain obligations are fulfilled by the buyer – usually payment of the purchase price.


1.2 In these Terms, unless the context requires otherwise: (a) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality); (b) a reference to a party includes its personal representatives, successors or permitted assigns; (c) a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted; (d) any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and (e) a reference to writing or written includes faxes and e-mails.

2. BASIS OF THE CONTRACT

2.1 These Terms and our Website Terms of Use, Privacy Policy and Cookies Policy,shall apply to the Contract to the exclusion of all other terms including any terms appearing on your purchase order or implied by trade, custom, practice or course of dealing.

2.2 The Contract constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

2.3 You acknowledge that in entering into the Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is notset out in the Contract.

 2.4 Any images, drawings, descriptions, adverts and similar, which do not form part of the Specification, whether on our website, in our brochure or otherwise made available to you by us (a Product Description), are provided for illustrative purposes only. There may be errors in the Product Specification and/or description and you should not rely on it when placing an order. The Contract is not a sale by specification/description and any Product Specification/Description or other information which will not form part of the Contract. The Contract is based on the product’s unique Manufacturer Part Number which should thoroughly be checked before placing the order.

2.5 Both parties agree that neither you nor we shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract. Nothing in this clause shall operate to exclude or limit liability for fraud or fraudulent misrepresentation.

3. USE OF OUR WEBSITS

3.1 Your use of our website (https://prime-uk.shop/ ) is governed by our Website Terms of Use. Please take the time to read these, as they include terms which will apply to you.

4. AUTHORITY TO PURCHASE

4.1 You must register for an account with us and pass our credit checks in order to place an order with us. We will perform a series of credit checks on you prior to activating your account. You should not register for an account if you are not happy for us to complete such credit checks. You must ensure that all information you provide to us in registering for an account is accurate (to your knowledge) and up to date.

4.2 We reserve the right to refuse to activate your account for any reason.

4.3 You confirm that you have the authority to bind the business on whose behalf you place an order for Products. 4.4 If you are paying by Credit/Debit card or PayPal and the billing address provided is different from the shipping address we reserve the right to ask for further proofs to validate your purchase. We might ask for a recent bank statement or another proof of address before we can ship the order. All such data collected will be kept in accordance with the GDPR policies and will be deleted from our systems upon your request.

5. CONTRACT FORMATION

5.1 To purchase Products through our website, you must login to our website. Once you have logged in, the website will guide you through the steps you need to take to place any order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to check the details of your order are correct before submitting it. Placing an order constitutes an offer by you to purchase Products on these Terms and acceptance of your order will only take place in accordance with clause 5.4.

5.2 You can also place orders for Products by telephone and email. Any such telephone conversation and emails shall constitute an offer by you to purchase Products on these Terms. Your order will only be accepted in accordance with clause 5.4.

5.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by email or telephone. You will have the right to cancel your order at this point. If we are unable to contact you, we will process your order in so far as it contains Products that we are able to supply. Your offer to purchase the Products we are unable to supply will remain valid unless you choose to cancel it and we will supply any such Products as soon as they become available. Where any Product that you have ordered becomes permanently unavailable (e.g. because the manufacturer stops making it), we will inform you of this and either suggest a suitable alternative Product to you, or cancel your order. If you paid for such Product on placing your order, we will refund you for that Product.

5.4 Subject to clause 5.5, your order will be accepted when we send you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you a Dispatch Confirmation. We may dispatch the Products in installments. Each installment shall constitute a separate contract formed when we send you a Dispatch Confirmation for that installment and, except where payment is made at the time of placing an order, we will invoice for each installment separately.

5.5 Where you have requested that we deliver the Products directly to your end customer(s), the Contract (in respect of such Products) will be deemed formed when we send you an email that confirms that such Products are reserved for your customer(s) (Reservation Confirmation).

5.6 Where we have listed a product with the status ‘Currently Out of Stock. Enquire for Availability.’ and knowingly or unknowingly you still place an order for that product, we will be under no obligation to fulfill any such order. However, we will provide you with an up-to-date lead time and price on that product(s). If you do not want to accept this offer and want to cancel the order, we will refund you the full amount less admin charges of 3.5%. 5.6 We reserve the right to cancel any order without having to provide any reason. If we decide to cancel an order, we will refund any amount paid for this order.

6. DELIVERY

6.1 We shall deliver the Products to the delivery address (es) specified by you when placing your order (Delivery Location). Where you are reselling the Products and would like us to deliver the Products directly to your customer, you must notify us when placing your order. Please note that when placing an order on our website, you will only be able to specify one Delivery Location. You will need to place a separate order for each Delivery Location you require Products to be delivered to.

6.2 Delivery of Products shall be completed on the Products’ arrival at the Delivery Location.

6.3 All delivery times given are estimates only and the time of delivery is not of the essence. We shall not be liable for any delay in delivery of the Products. Any orders cancelled after the dispatch of the product(s) by us will incur 25% or £50 whichever is greater Restocking Fee regardless of the order cancellation reason including but not limited to late deliveries. Stock arriving from Europe may have additional delivery times due customs clearance and other reasons.

6.4 If we fail to deliver the Products, our liability shall be limited to replacing the Products within a reasonable time or issuing a full refund in respect of the Products that we failed to deliver (including any delivery charges paid). We shall have no liability for any failure to deliver the Products to the extent that such failure is caused by a Force Majeure Event or your failure to provide us with adequate delivery address details or delivery instructions or any other instructions that are relevant to the supply of the Products.

6.5 If you would like to report an issue with any Products which are delivered, or seek a credit note in the event that any Delivery is defective you must:

(a) in the event that any Products are damaged on Delivery, ensure that such damaged Products are noted and signed for as DAMAGED at the time of delivery (while the delivery driver is still there), and reported to us within 7 days of Delivery. Photographic evidence of the damage will also be required;

(b) In the case of non-delivery or shortage of goods against those ordered, reportsuch shortage or non-delivery within 24 hours of the expected time of Delivery; and (c) In the case of miss picked products or products received in error, reportsuch error immediately of Delivery and provide details of the items you have received incorrectly.

6.6 Where the product weight is above 20 kg or requires pallet shipment, we might ask for extra shipment charges on top of any standard charges you already paid on the website.

6.7 Order Cut off for Next day delivery is 2 to 4 pm depending on the product you are ordering

7. INTERNATIONAL DELIVERY

7.1 If you order Products from our website for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and we cannot predict their amount.

7.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

7.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. Many of the Products we sell are subject to export license control and you must ensure that you comply with the laws in force at the time when reselling any Products (including, but not limited to, the Export of Goods Control Order 1994). We will not be liable or responsible if you break any such law.

8. TITLE AND RISK

8.1 Risk in the Products shall pass to you on completion of delivery. Where Products are delivered in installments, or any of the Products are to be delivered directly to your customers, risk in each of the Products shall pass individually on completion of delivery of that particular Product to the Delivery Location.

8.2 Title to the Products shall not passto you until:

(a) we receive in full all sums due in respect of the Products and all other sums which are due, and have become payable (including sums payable in respect of other contracts between you and us, interest, handling charges and any damages due), in which case title shall pass at the time of payment of all such sums; or, if earlier

(b) You resell the Products, in which case title to the Products shall passto you at the time specified in clause 8.4.

8.3 Subject to clause 8.5, until title to the Products has passed to you, you shall:

(a) Store the Products separately from all other products you hold so that they remain identifiable as our Products;

(b) Not remove, deface or obscure any identifying mark or packaging on or relating to the Products;

(c) Maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

(d) Notify us immediately if you become subject to any of the events listed in clause15.2; and

(e) Give us such information relating to the Products as we request from time to time.

8.4 Subject to clause 8.5, you may resell or use the Products in the ordinary course of your business (but not otherwise) before we receive payment for the Products. However, if you resell the Products before that time:

(a) You do so as principal and not as our agent; and

(b) Title to the specific Products resold shall pass from us to you immediately before the time at which the resale by you occurs.

8.5 If, before title to the Products passes to you, you become subject to any of the events listed in clause 15.2 then, without limiting any other right or remedy we may have:

(a) Your right to resell the Products or use them in the ordinary course of business ceases immediately; and

(b) We may, at any time:

(i) Require you to deliver up all Products in your possession which have not been resold, or irrevocably incorporated into another product; and

(ii) If you fail to do so promptly, enter any of your premises, or the premises of any third party where the Products are stored in order to recover them and you shall be deemed to have granted us a license to do so.

8.6 Retention of Title: Title to {the Goods}shall remain vested in {the Seller} and shall not pass to {the Buyer} until the purchase price for {the Goods} has been paid in full and received by {the Seller}. Until title to {the Goods} passes: {The Seller} shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of {the Goods};

{The Seller} and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which {the Goods} or any part are stored, or upon which {the Seller} reasonably believes them to be kept;

{The Buyer} shall store or mark {the Goods} in a manner reasonably satisfactory to {the Seller} indicating that title to {the Goods} remains vested in {the Seller}; and

{The Buyer} shall insure {the Goods} to their full replacement value, and arrange for {the Seller} to be noted on the policy of insurance as the loss payee.

Irrespective of whether title to {the Goods} remains vested in {the Seller}, risk in {the Goods} shall pass to {the Buyer} upon delivery.

9. PRICE AND PAYMENT

9.1 The price of the Products shall be:

(a) For orders placed on our website, the price set out on the final order page on our website;

(b) For email orders, the price set out on the last email sent by us to you which references the final agreed price of the Products;

(c) for EDI orders, the price set out on the latest EDI price list made available by us to you (unless specifically agreed otherwise, in which case, the price agreed between the parties and confirmed by us in writing will be the price of the Products); and

(d) For telephone orders, the price agreed between us and you during the telephone call in which
the order is placed.

9.2 Prices for our Products will only be valid for 24 hours and may change from time to time, but changes will not affect any order you have already placed, except that we may, by giving notice to you at any time prior to delivery, increase the price of the Products to reflect any increase in the cost of the Products that is due to:

(a) Any factor beyond our control (including foreign exchange fluctuations, increases in taxes and duties, and the manufacturer’s prices;

(b) Any request by you to change the delivery date(s), delivery address (es), or the quantities or types of Products ordered; or

(c) Any delay caused by any instruction by you or failure to give us adequate or accurate information or instructions (including delivery address (es)).

9.3 The price of the Products is exclusive of value added tax (VAT). You shall, on receipt of our VAT invoice, pay us such additional amounts in respect of VAT as are chargeable on the supply of the Products at the rate then in force.

9.4 The price of the Products is also exclusive of delivery charges (unless specifically agreed with us otherwise). We will notify you of the delivery charge that applies when you place your order and the applicable delivery charge shall be determined in the same way as the price in accordance with clause 9.1.

9.5 We sell a large number of Products and it is possible that some of our Products may be incorrectly priced on our website/EDI price list/in our brochures and any third party platform. If we discover an error in the price of the Products you have ordered (as displayed in accordance with clause 9.1) we will contact you to inform you of this error. If you paid for the Products at the time of placing the order, your order will be automatically cancelled and we will issue you with a refund. You will need to place a new order for the Products if you wish to order the Products at the correct price. If you did not pay for the Products at the time of placing your order and we are unable to contact you using the contact details you provided during the ordering process within 5 Business Days of discovering the pricing error, we will treat the order as confirmed at the correct Price and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

9.6 Where you have not paid for the Products at the time of placing your order, we may submit an invoice to you by email at any point from the time we send the Dispatch Confirmation or Reservation Confirmation to you. You shall pay the invoice in full and in cleared funds by the last Business Day of the month following the month in which the Dispatch Confirmation or Reservation Confirmation was sent to you (Due Date). Payment shall be made to the bank account nominated in writing by us, by direct debit (subject to a direct debit mandate having been completed) or by cheque. Please note that any payment by cheque must be in cleared funds by the Due Date. Time of payment is of the essence.

9.7 If you fail to make any payment due to us under the Contract by the due date for payment, then you shall pay:

(a) Interest on the overdue amount at the rate of 3.5% per annum above Barclays Bank PLC’s base rate from time to time. Such interestshall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount; and

(b) all costs and expenses reasonably incurred by us or on our behalf in recovering the overdue amount and interest referred to in this clause 9.7 from you, including (without limitation) legal costs and all other professional costs and expenses.

9.8 You may apply to open a credit account with us by obtaining a credit account application form. Once you have returned the credit account application form to us, we will then review the credit account application and notify you of its acceptance or rejection within 10 Business Days. You may request that the Application Period is expedited and we may expedite the Application Period at its sole discretion. Following the opening of a credit account, we will issue a credit statement to you on a monthly basis. Credit accounts with overdue balances will be placed on credit hold. This means that no further goods will be dispatched and all support and repair/warranty services withdrawn until the account is brought into order. Repeated failure to adhere to your credit terms will result in permanent loss of the credit account.

9.9 If any amount payable to us by you remains unpaid more than the Due Date, then all invoices then in existence under your account (whether or not due for payment), shall become immediately payable and further orders will be stopped until the dues are not cleared. Further delays will cause Third party involvements and Debt Recovery may take over. 

9.10 You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting any other rights or remedies we may have,set off any amount owing to us by you against any amount payable by us to you.

10. GUARANTEES AND WARRANTIES

10.1  The Products we sell are not manufactured by us and each manufacturer provides different guarantees or warranties in respect of their Products. We shall assign any Product guarantee or warranty rights which we have against the manufacturer of the Product to you. Please refer to the Product information on our website/in our brochure for confirmation of the guarantee or warranty provided with the Product. For details of the applicable terms and conditions of such guarantee or warranty, please refer to the manufacturer’s website, details of which will be stated on the relevant Product page of our website/brochure.

10.2 We warrant that such Products will materially comply with the Specification on delivery. Please note that there may be minor variations between a Product and its Specification and we do not give any guarantee or warranty in this respect.

10.3 Except as specifically set out in these Terms, the Products are sold without guarantees, conditions or warranties and as far as legally possible, we expressly exclude all conditions, warranties and other terms which might be implied by law.

11. FAULTY PRODUCTS

11.1 We will not provide a remedy for all Defective Products and the availability of a remedy from us (as opposed to the manufacturer) varies depending on the category and make of the Product concerned. Further details are available on request. Please contact us using the contact details set out in clause 18.2 to obtain more information.

11.2 To the extent that a remedy is available, you must notify us immediately (and no more than 14 Days from date of purchase) after discovering that the Product is a Defective Product, with details of the fault or defect.

11.3 To the extent that no remedy is available from us, you will need to rely on the manufacturer’s guarantee and/or warranty provided with the Product (if any).

11.4 Where a Product does not materially conform to the Specification (Non-conforming Product), you must notify us within 30 days of the Product being delivered, with details of the non-conformance. We shall, at our option, replace the Non-conforming Product with a Product that does materially comply with the Specification or issue a refund for the amount paid in respect of the Non-conforming Product. You must return the Non-conforming Product back to us within 5 Business Days of notifying us that the Product does not materially comply with its Specification. Any replacement Product or refund will only be issued once we have received the returned Product. This right does not extend to non-material deviations from the Specification. If we agree to issue a refund, we will do so within 30 days of the last Business Day of the month following the month in which the returned Non-conforming Product is received by us.

11.5 You are responsible for the costs of returning a Defective Product or Non-conforming Product to us.

11.6 Any Defective Product or Non-conforming Product that you return to us is at your risk until we receive it.

11.7 Where we determine (acting reasonably) that any Product that you have returned to us as a Defective Product or Non-conforming Product is of satisfactory quality (including where no fault/defect exists, the fault/defect was likely caused by your misuse of the Product or the Product does materially comply with its Specification), you shall not be entitled to any remedy and you will be responsible for collecting the Products from us.

12. RETURN OF PRODUCTS Returns Policy (Standard)

This Returns Policy forms a part of our full Terms and Conditions and should be read in that context.

1 In addition to your rights in respect of Defective Products, we allow you to return other on[1]defective products by providing a valid reason and within an allocated time frame.

2 Except where you have a right to return a Defective Product, we will not accept any returns unless they are notified to us in writing by e-mail within the time period specified for that particular Product. You will need to provide details of the Product you wish to return, the invoice number and date (Returns Notification).

3 Authorization to return hardware Products will only be granted by us if the Product is complete with all its accessories, cables and manuals and is in an unused, brand new condition in its original, undamaged, unopened packaging.

4 Except where a Product is discovered as a Defective Product within 7 days of delivery, you will have no right to return a Product which you have resold further.

5 Where we have authorized you to return a Product then the Product must be returned (at your cost), marked with the return’s authorization number, within 28 Business Days of the date we send such authorization. You will remain liable for the Products until they are received by us.

6 We will only provide a credit note for Products returned under clause 5 if the following conditions are complied with:

(a) The Products returned are in their original inner and outer packaging and none of the packaging shall have been written upon or been defaced or taped or had permanent labels attached.

(b) The Products returned are in otherwise satisfactory and pristine condition and may be re-sold at the same market price.

(c) In the case of computer consumable Products, the outer seal has not been tampered with in any way. If you return such product(s) as faulty, you will only be granted a credit note if the manufacturer of such product(s) accepts that the product has not been misused, over loaded, incorrectly installed or incorrectly stored. In certain circumstances, a faulty product evaluation form, or other information requested by the manufacturer will be required from you before a credit note can be provided.

(d) Products must be packed appropriately for transport and you will be responsible for any damage to the Product or its packaging which occur in transit. Any damage during transit may result in no credit note being provided.

(e) Where returned Products are not in acceptable condition or do not conform to the requirements for authorization (in each case decided solely in our discretion), you will be notified and given 14 days to collect the Products from our premises. You will be responsible for collecting the Products from us, and if after 14 days, the Products have still not been collected then the goods will be disposed of. No credit note will be issued, and we will accept no liability for products disposed of in these circumstances.

7 We will refund you for the amount paid in respect of a returned Product (excluding the delivery charge) within 30 days of the last Business Day of the month following the month in which the returned Product is received by us or earlier depending on the individual circumstances.

8 We reserve the right to charge a 25% or £25 handling charge (whichever is greater) plus VAT on any returned Products (excluding Defective Products found and marked defective at the time of delivery). Any orders cancelled without a valid reason after the dispatch of the product(s) by us will incur 25% Restocking Fee. Where we exercise this right, we will deduct this handling charge from the amount refunded to you.

9 Where we arrange a collection of the returned product(s) from your premises and the courier service is not able to collect it due to your absence/negligence, we reserve the right to charge you up to £100 per missed collection.

10 No replacement product(s) can/will be dispatched unless the original product being returned has been returned to us in a satisfactory condition as per above criteria.

11 Unless agreed in special cases, we will not accept any return request on products where the original packaging has been opened and/or the package seal has been tampered/opened.

13. TERMINATION

13.1 We may terminate the Contract immediately on written notice where you:

(a) Are in material breach of the Contract and either such breach is irremediable or, where such breach is capable of remedy, you have not remedied such breach within 30 days of such notice. Any breach by you of clause 9.6 shall be deemed to be material and incapable of remedy; or

(b) Become subject to any of the events listed in clause13.2.

13.2 For the purposes of clause 13.1, the relevant events are:

(a) you suspend, or threaten to suspend, payment of your debts, or are unable to pay your debts as they fall due or admit inability to pay your debts, or (being a company or limited liability partnership) are deemed unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or (being a sole trader) are deemed either unable to pay your debts or as having no reasonable prospect of so doing, in either case, within the meaning ofsection 268 of the Insolvency Act 1986, or (being a partnership) have any partner to whom any of the foregoing apply;

(b) You commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts, or make a proposal for or enter into any compromise or arrangement with your creditors;

(c) (Being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of your company;

(d) (Being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over your company;

(e) (Being a company) the holder of a qualifying floating charge over your assets has become entitled to appoint or has appointed an administrative receiver;

(f) A person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets;

(g) (Being an individual) you are the subject of a bankruptcy petition or order;

(h) a creditor or encumbrance of your business attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 14 days;

(i) any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which you are subject that has an effect equivalent or similar to any of the events mentioned in this clause13.2(a) to (f) (inclusive);

(j) You suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business;

(k) Your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy; and

(l) (Being an individual) you die or, by reason of illness or incapacity (whether mental or physical), are incapable of managing your own affairs or becomes a patient under any mental health legislation.

13.3 On termination (for whatever reason):

(a) any amount payable under the Contract, and any sums due under any invoice then in existence under your account, shall become immediately payable; and

(b) Clauses 8, 9, 13 and 15.3(a), and any other clauses which are expressly or by implication intended to come into force upon, or remain in force following, the termination of the Contract, shall survive termination and continue in force.

13.4 Termination of the Contract shall not affect any rights, remedies, obligations or liabilities of either party that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination.

14. VARIATION

14.1 We may amend these Terms from time to time.

14.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

14.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and you shall have the right to cancel your order up to 5 Business Days after we have notified you of such changes. If you do not cancel your order within this time period, we will treat the order as confirmed and the Terms as amended will apply to your order.

15. GDPR STATEMENT

Under no circumstances we would ever collect or store any of your financial information including credit card details, bank details or anything else linked to your financial records. You are hereby made aware that we use secure third- party payment engines Like PayPal, Stripe and Square etc. which process the payments securely for us. If you are not happy with this arrangement please do not proceed with the order and contact us immediately so that a different payment method can be adopted.

Sometimes we work with EU based 3rd party suppliers (distributors and resellers) for order fulfillment. By placing this order you give us your express permission and willful consent to share the following details, hereby called Order Data, with these suppliers solely for the purposes of order fulfilment and order tracking.

  • First Name
  • Last Name
  • Addressincluding postcode
  • Phone Number and/or Email

We would never share any financial data or cookies data with the suppliers or any other party for that matter. We will also make a formal demand to the suppliers in writing to delete your information from their system as soon as the order has been fulfilled. We will also delete all your personal information from our system as soon as the order is fulfilled. We would also need to pass on your Order Data to courier companies to deliver the products.

If, however, you are not happy for us to disclose Order Data to the 3rd party suppliers please contact us to discuss or do not place this order with us. Once the order has been placed, we will accept no liability in this regard and we will therefore be acting upon your direct instruction of being able to share your Order Data with our suppliers.

16. GENERAL

16.1  Notices

Each notice or communication given in relation to the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other in writing from time to time, and shall be delivered by hand, sent by pre-paid recorded delivery post, fax or e-mail. A notice shall be deemed to have been received: if delivered by hand, when left at the address referred to above; if sent by pre-paid recorded delivery, on the second Business Day after posting; or, if sent by fax or e-mail, one Business Day after transmission.

16.2  Assignment

 You shall not transfer, assign, sub-contract, mortgage, charge or deal in any other manner with all of any of your rights under the Contract without our prior written consent (such consent not to be unreasonably withheld or delayed).

16.3  Waiver

A waiver of any right under the Contract is only effective if it is in writing and signed by an authorized officer of the waiving party, and it applies only to the circumstances for which it is given. Any failure by either party to enforce at any time and for any period any of the terms of, or rights arising pursuant to, the Contract shall not be a waiver of such terms or rights, or of the right at any time subsequently to enforce all the terms of, and rights arising under, the Contract.

16.4  Severance

 If any part of the Contract is found to be invalid, unenforceable or illegal it shall not affect the other parts, which shall remain in full force and effect. If the Contract would be wholly valid, enforceable and legal (and would still give effect to the commercial intention of the parties) were that part deleted, that part shall be deemed deleted.

16.5  Third Party Rights

Nothing in the Contract shall confer any rights upon any person who is not a party to it, whether under the Contract (Rights of Third Parties) Act 1999 or otherwise.

16.6  Governing Law

The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation,save that we may, at our discretion, and elect to bring a claim in the courts of any competent jurisdiction.

17. INFORMATION ABOUT US

17.1 We are Prime-UK.Shop, a company registered in England (company number 15825459) registered at, and trading from, 20 Wenlock Road, London, England, N1 7GU

17.2 You may contact us by telephoning our customer services team on 02081324758 or by e- mailing us at [email protected]. Please note that we do not accept formal notices served under these Terms by email.